Full-Time
Senior Corporate Travel Consultant (Night Shift)
CONNEXUS TRAVEL LIMITED
Kowloon City Area
Salary:
Negotiable
No. of Vacancies:
1
Posted on:
Job description*
• Perform multiple tasks to provide operation and documentation support for the Corporate Travel team.
• Handle customer enquiries and provide one-stop resolution and fulfill customer requests such as flight booking & hotel accommodation quotation, visa enquiries, local or overseas limousine services, etc.
• Check document validity, provide accurate visa requirements and application details at the time of reservation.
• Contact local or overseas suppliers on travel arrangements when necessary.
• Maintain awareness of industry trends and impacts on the trade.
• Consistently collaborate with Sales and Account Servicing Managers to gain deep understanding of assigned customers' profile, preferences and expectations.
• Build strong relationships with the customers by delivering outstanding customer service through every interaction.
• Keep accurate records of all incoming calls and outbound calls into the system for proper tracking/follow up as well as escalating incidents if required.
• Perform ad hoc duties or projects assigned by the seniors and management.
• Handle customer enquiries and provide one-stop resolution and fulfill customer requests such as flight booking & hotel accommodation quotation, visa enquiries, local or overseas limousine services, etc.
• Check document validity, provide accurate visa requirements and application details at the time of reservation.
• Contact local or overseas suppliers on travel arrangements when necessary.
• Maintain awareness of industry trends and impacts on the trade.
• Consistently collaborate with Sales and Account Servicing Managers to gain deep understanding of assigned customers' profile, preferences and expectations.
• Build strong relationships with the customers by delivering outstanding customer service through every interaction.
• Keep accurate records of all incoming calls and outbound calls into the system for proper tracking/follow up as well as escalating incidents if required.
• Perform ad hoc duties or projects assigned by the seniors and management.
Requirements*
• Preferably with a Certificate or Diploma in Travel and Tourism, or a related discipline.
• At least 5 years' relevant experience in the travel industry.
• Self-motivated with a growth mindset, independent, Service-oriented, excellent customer relationship management and able to work under pressure.
• Good knowledge and experience using GDS systems such as Sabre, Amadeus or Travelport.
• Ability to communicate clearly and share knowledge, skills, and information with others.
• Good in written and spoken English, Cantonese, and Mandarin.
• Adept in Microsoft Office, and Google Workspace.
• Weekday: 18:00 to 09:00; Weekend & Public holidays: 21:00 to 09:00 (45 working hours per week).
• Candidates with night shift working experience would be a definite advantage.
• At least 5 years' relevant experience in the travel industry.
• Self-motivated with a growth mindset, independent, Service-oriented, excellent customer relationship management and able to work under pressure.
• Good knowledge and experience using GDS systems such as Sabre, Amadeus or Travelport.
• Ability to communicate clearly and share knowledge, skills, and information with others.
• Good in written and spoken English, Cantonese, and Mandarin.
• Adept in Microsoft Office, and Google Workspace.
• Weekday: 18:00 to 09:00; Weekend & Public holidays: 21:00 to 09:00 (45 working hours per week).
• Candidates with night shift working experience would be a definite advantage.
About Company
Company description*
Connexus Travel Limited (formerly Swire Travel Limited) was established in 1948, as the first travel agent registered in Hong Kong (Licence No: 350001). Throughout more than 70 years of excellent service, the company has developed into a leading regional travel management company, with a focus on customer service and technology for Corporate, Leisure and MICE Travel.
Since January 2018, Connexus Travel has obtained PCI DSS certification. Our compliance with the highest global standard is reflected in the people, technologies and processes we employ which ensures our clients’ data and payment card information are safeguarded in the best possible way.
Since January 2018, Connexus Travel has obtained PCI DSS certification. Our compliance with the highest global standard is reflected in the people, technologies and processes we employ which ensures our clients’ data and payment card information are safeguarded in the best possible way.
License No.:
350001
Tel.:
Fax:
Contact Person:
More jobs posted by CONNEXUS TRAVEL LIMITED