Full-Time
Operations Executive (Leisure Travel)
CONNEXUS TRAVEL LIMITED
Kowloon City Area
Salary:
Negotiable
No. of Vacancies:
1
Posted on:
Job description*
This position is responsible for arranging all MICE and leisure business operations, RFP preparation, fulfilment services, promoting the company’s services to increase sales and engaging in quality assurance as well as customer service activities.
Responsibilities:
• Provide the best-in-class services for MICE inquiries and FIT customers, which includes providing accurate quotations and reservations for flight bookings and hotel accommodations, as well as other related travel arrangements in a timely manner.
• Provide accurate visa requirements and application details at the time of reservation.
• Utilize industry, product and destination knowledge to effectively and efficiently provide quotes and booking services to these travellers within SLA via email and phone.
• Understand customers’ needs to propose best alternatives with fare options and routing for customers at all times.
• Contact local or overseas suppliers on travel arrangements when necessary.
• Plan and conduct site inspections for potential venues for MICE business.
• Prepare invoices, vouchers and other documentation.
• Perform ad hoc duties or projects assigned by the senior and management.
Responsibilities:
• Provide the best-in-class services for MICE inquiries and FIT customers, which includes providing accurate quotations and reservations for flight bookings and hotel accommodations, as well as other related travel arrangements in a timely manner.
• Provide accurate visa requirements and application details at the time of reservation.
• Utilize industry, product and destination knowledge to effectively and efficiently provide quotes and booking services to these travellers within SLA via email and phone.
• Understand customers’ needs to propose best alternatives with fare options and routing for customers at all times.
• Contact local or overseas suppliers on travel arrangements when necessary.
• Plan and conduct site inspections for potential venues for MICE business.
• Prepare invoices, vouchers and other documentation.
• Perform ad hoc duties or projects assigned by the senior and management.
Requirements*
Requirements:
• MICE operation experience is preferred.
• Travel industry operation background is helpful.
• Knowledge and experience with GDS systems such as Sabre, Amadeus or Travelport is advantageous.
• Computer literate including working knowledge of Excel, Word and PowerPoint.
• Proficient in communication with a wide range of people.
• Ability to multi-task efficiently.
• Good time management, ability to prioritize work under pressure.
• MICE operation experience is preferred.
• Travel industry operation background is helpful.
• Knowledge and experience with GDS systems such as Sabre, Amadeus or Travelport is advantageous.
• Computer literate including working knowledge of Excel, Word and PowerPoint.
• Proficient in communication with a wide range of people.
• Ability to multi-task efficiently.
• Good time management, ability to prioritize work under pressure.
About Company
Company description*
Connexus Travel Limited (formerly Swire Travel Limited) was established in 1948, as the first travel agent registered in Hong Kong (Licence No: 350001). Throughout more than 70 years of excellent service, the company has developed into a leading regional travel management company, with a focus on customer service and technology for Corporate, Leisure and MICE Travel.
Since January 2018, Connexus Travel has obtained PCI DSS certification. Our compliance with the highest global standard is reflected in the people, technologies and processes we employ which ensures our clients’ data and payment card information are safeguarded in the best possible way.
Since January 2018, Connexus Travel has obtained PCI DSS certification. Our compliance with the highest global standard is reflected in the people, technologies and processes we employ which ensures our clients’ data and payment card information are safeguarded in the best possible way.
License No.:
350001
Contact Information
Tel.:
Fax:
Contact Person:
Kenneth Kwok
Application Deadline:
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