Full-Time
Senior Ticketing Agent / Ticketing Agent
JEBSEN TRAVEL LIMITED
Eastern Area
Salary:
Negotiable
No. of Vacancies:
1
Posted on:
Job description*
- Handle customer enquiries via email and phone, providing accurate flight and fare information.
- Deliver high-quality customer service and resolve booking-related issues promptly.
- Issue, reissue, and manage airline tickets using GDS systems (Amadeus, Sabre, Galileo).
- Verify fare rules, taxes, and ensure compliance with airline policies before ticket issuance.
- Process ticket refunds accurately via BSP, airline portals, and GDS, including follow-ups.
- Prepare invoices, receipts, and ensure proper documentation and transaction records.
- Identify and resolve billing or ticketing discrepancies.
- Conduct fare checks to ensure pricing accuracy and flag system inconsistencies.
- Support team training, knowledge sharing, and updates on airline rules and procedures.
- Assist in operational projects and provide occasional after-hours support.
- Deliver high-quality customer service and resolve booking-related issues promptly.
- Issue, reissue, and manage airline tickets using GDS systems (Amadeus, Sabre, Galileo).
- Verify fare rules, taxes, and ensure compliance with airline policies before ticket issuance.
- Process ticket refunds accurately via BSP, airline portals, and GDS, including follow-ups.
- Prepare invoices, receipts, and ensure proper documentation and transaction records.
- Identify and resolve billing or ticketing discrepancies.
- Conduct fare checks to ensure pricing accuracy and flag system inconsistencies.
- Support team training, knowledge sharing, and updates on airline rules and procedures.
- Assist in operational projects and provide occasional after-hours support.
Requirements*
- Form 5/DSE level or above, preferably with Certificate or Diploma in Travel and Tourism
- Relevant working experience in the travel industry
- Familiar with GDS system – Sabre, Galileo, Amadeus & Travel Sky.
- Good command of written English and Chinese, and fluent spoken Cantonese, English and Putonghua.
- Familiar with MS Word and Excel.
- Patient, mature, a team-player and good communications and interpersonal skills.
- Responsible and independent.
- Relevant working experience in the travel industry
- Familiar with GDS system – Sabre, Galileo, Amadeus & Travel Sky.
- Good command of written English and Chinese, and fluent spoken Cantonese, English and Putonghua.
- Familiar with MS Word and Excel.
- Patient, mature, a team-player and good communications and interpersonal skills.
- Responsible and independent.
About Company
Company description*
Jebsen Travel Limited is a is a leading travel company providing full range of worldwide travel products to our industry, corporate partners and customers.
Scope of Service Offerings:
- Corporate Travel
- Meetings & Events
- Bespoke Leisure holidays
- Ocean & River Cruises
- Air Ticketing
- Hotel Reservations
- Rail & Ferry
Scope of Service Offerings:
- Corporate Travel
- Meetings & Events
- Bespoke Leisure holidays
- Ocean & River Cruises
- Air Ticketing
- Hotel Reservations
- Rail & Ferry
License No.:
352575
Contact Information
Tel.:
Fax:
Contact Person:
Ms Leung
Application Deadline:
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