Job opportunity is now available at the Airport Authority Hong Kong as below:

Position: Operation Officer, Customer Communications (Contact Centre) - (230126)

Responsibilities:

• Instantly respond to customer enquiries and comments received in Contact Centre via phone calls and interactive kiosks (iCSCs)
• Support enquiries received by new channels such as LiveChat, digital format, apps and social media
• Liaise with subject departments in preparation of replies
• Update dedicated information handbook and database
• Categorize and prepare statistical analysis
• Shift duties required (including overnight, weekends and public holidays)

Requirements:

• Degree holder with at least 1 year of working experience, preferably in airline or hospitality industry or customer service related field
• Associate degree or higher diploma holder with at least 3 years of relevant working experience
• Knowledge of contact centre and social media will be an advantage
• Team player with good communication and interpersonal skills
• Pleasant, presentable with strong customer service orientation
• Proficient in both spoken and written English and Chinese, including Putonghua

Closing Date: 16 March 2023

Interested parties may click here for details and online application.