全職
Customer Service & Standard Officer
TRAVEL CIRCLE INTERNATIONAL LIMITED
觀塘區
Salary:
Negotiable
No. of Vacancies:
1
Posted on:
Job description*
- Provide post-tour services by handling customer
comments/feedback through all means including
phone calls and emails and record in the system.
- Work closely with Customer Service Assistant for
data screening and processing to improve business
performance improvement.
- Provide professional and friendly customer service,
and handle customer complaints, ensuring timely
address of customer needs.
- Collaborate with external and internal parties in
conducting investigations and respond tactfully to
complaints received from legislative bodies or
authorities.
- Assist in preparing reports on service quality and
analyzing customer needs to make recommendations
for service or product improvements.
- Support in ad hoc projects as designated
comments/feedback through all means including
phone calls and emails and record in the system.
- Work closely with Customer Service Assistant for
data screening and processing to improve business
performance improvement.
- Provide professional and friendly customer service,
and handle customer complaints, ensuring timely
address of customer needs.
- Collaborate with external and internal parties in
conducting investigations and respond tactfully to
complaints received from legislative bodies or
authorities.
- Assist in preparing reports on service quality and
analyzing customer needs to make recommendations
for service or product improvements.
- Support in ad hoc projects as designated
Requirements*
- High Diploma or above in Business Administration /
Hospitality studies
- Minimum 3 years’ customer services experience,
candidates with Customer Service /Travel industry
experience are preferred
- Excellent communication and interpersonal skills
- Attentive listening and problem- solving skills
- Customer focus, patient and tactful
- Computer literate, familiar with MS Office
especially MS Excel & PowerPoint
- Fast and accurate typing including Chinese word
processing
- Good command of both written and spoken English,
Cantonese & Mandarin
- Immediately available is highly preferred
Interested parties please send your CV to [email protected] /whatsapp 68966747
Hospitality studies
- Minimum 3 years’ customer services experience,
candidates with Customer Service /Travel industry
experience are preferred
- Excellent communication and interpersonal skills
- Attentive listening and problem- solving skills
- Customer focus, patient and tactful
- Computer literate, familiar with MS Office
especially MS Excel & PowerPoint
- Fast and accurate typing including Chinese word
processing
- Good command of both written and spoken English,
Cantonese & Mandarin
- Immediately available is highly preferred
Interested parties please send your CV to [email protected] /whatsapp 68966747
About Company
Company description*
Established in 1965, TCI 勝景遊 is a leading travel and tourism company in Hong Kong offering a broad spectrum of services with over 50 years of experience. Currently owned by a renowned Canadian financial holding company, Fairfax Financial Holdings Limited, TCI 勝景遊 was once a subsidiary to internationally famed P&O Group and The Kuoni Travel Group.
TCI 勝景遊 is well-known for providing premium outbound travel, free individual travel products, air tickets, hotel bookings, travel packages and luxurious cruise holidays. At the same time, TCI 勝景遊 strives to provide clients who are planning for overseas conferences and incentive tours with accommodating travel solutions.
To learn more about us, please visit our website at www.tcitravel.com
牌照號碼： 350299
TCI 勝景遊 is well-known for providing premium outbound travel, free individual travel products, air tickets, hotel bookings, travel packages and luxurious cruise holidays. At the same time, TCI 勝景遊 strives to provide clients who are planning for overseas conferences and incentive tours with accommodating travel solutions.
To learn more about us, please visit our website at www.tcitravel.com
牌照號碼： 350299
License No.:
350299
Contact Information
Tel.:
Fax:
Contact Person:
Ms. Ho
Application Deadline:
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