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Cancellation of Thailand and Vietnam package tours

TIC

Cancellation of Thailand and Vietnam package tours

2014-05-28

Major travel agents operating Thailand and Vietnam package tours have agreed to continue to cancel package tours during the following periods:

  • package tours which depart between 31 May and 9 June (both days inclusive) for Thailand; and
  • package tours which depart between 4 June and 9 June (both days inclusive) and whose itineraries include Vietnam, with the exception of cruise tours.

Specific arrangements concerning the cancellation of these tours will be made in accordance with Directive No. 203 “Cancellation of package tours for reasons beyond control (revised)”, which was issued by the TIC. Affected tour participants may choose either: 

(1) to be refunded all the money paid (which includes tour fares, Airport Passenger Departure Tax, etc but excludes visa charges) after the deduction of a handling fee (for package tours whose duration is five days or fewer, the handling fee must not be more than HK$150; and for package tours lasting for six or more days, it must not be more than HK$300);
OR  
(2) to retain all the tour fares paid for six months without needing to pay any handling fee.

In either of the above cases, if airlines impose any cancellation charges on grounds of travel agents having cancelled their bookings, the travel agents are allowed to collect such charges from the travellers after written proof is submitted to the TIC and such proof is uploaded to the TIC website (www.tichk.org → “Proof of Cancellation Charges”).

Travellers who have bought air-plus-hotel packages bound for Thailand, or air-plus-hotel packages bound for Vietnam or cruise tours whose itineraries include Vietnam may contact their travel agents on their own.

Travellers who have bought travel insurance may contact their insurance companies to learn about their cover in the current situation.

As regards the arrangements for relevant package tours which depart on or after 10 June, the TIC will make an announcement for travel agents operating these tours as soon as they make a decision later.