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• Carry out safety, first aid and security procedures to the highest standard
• Be our brand ambassador and provide genuine, personal experiences to all our customers
• Deliver service excellence by creating memorable inflight experiences and exceed our customers’ expectations at every opportunity
• Embrace diversity and be thoughtful and caring to all our customers especially those who need extra help
• Be an excellent team player in a culturally diversified environment and contribute to a collaborative and supportive environment
• Adapt to situations with confidence, tact and flexibility
• Uphold inflight policies and comply with all regulatory requirements

• Permanent Hong Kong resident status
• Minimum age of 18
• Minimum pass rate in 5 HKCEE/HKDSE (or equivalent) subjects including English Language
• Minimum arm-reach of 208cm on tiptoe
• Physical fitness to be able to pass the pre-employment medical assessment
• Proficiency in written and spoken English and in at least one of the following Asian languages: Cantonese, Mandarin, Bahasa Malaysia, Hindi, Indonesian, Japanese, Korean, Tagalog, or Thai. Proficiency in Mandarin would be an added advantage
• Previous experience in an airline, hospitality or service industry would be an advantage

Please click here for application.

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• Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
• Deliver a seamless airport experience to our passengers from check-in to boarding
• Provide efficient and courteous assistance at various locations such as check- in counters, departure and arrival areas
• Opportunities to assist some behind-the-scene operations tasks
• Prepare flight related documentations to ensure safe and an on-time operations

• The permanent Hong Kong resident status
• Minimum age of 18
• Proficiency in spoken English and Cantonese. Mandarin is an advantage
• Flexibility to work on shift schedules (including overnight, weekend and public holidays)
• Must have completed the COVID-19 vaccinations and comply with Airport Authority requirements for entering airport restricted area

Please click here for application.

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• Agents to provide one-stop-shop customer service through all Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels across CX, MPO and AML
• Recommend travel products, fares and services and provide after-sales support to customers
• Assist customers to reserve and make alteration of travel plans (ticket re- issuance)
• Support Customer Contact teams around the world when required
• Assist customers to buy and self-serve seamlessly through our websites, cathaypacific.com and mobile application
• Assist customer to resolve disservice situations e.g., determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularity occur
• Respond to feedback and general enquiries from worldwide 24 x 7
• Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics
• Capture every sales opportunity to improve revenue generations

• Permanent Hong Kong resident status
• Minimum age of 18
• Good command of written and spoken English, Cantonese and Mandarin
• Customer service oriented attitude
• Great communication, listening and problem solving skills
• Ability to work as part of a team and independently •
• Ability to work organized and focused
• Ability to work under pressure
• Willing to work on shifts (including overnight shifts and weekends)

Please click here for application.

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• Deliver a seamless baggage experience to our passengers
• Act as ambassadors greeting arrival passengers
• Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
• Offer alternative solutions to settle baggage claims and render assistance to all passengers
• Trace missing baggage thoroughly
• Arrange delivery of mishandled bags to passenger promptly
• Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow up

• The permanent Hong Kong resident status
• Minimum age of 18
• Proficiency in spoken English and Cantonese. Mandarin is an advantage
• Flexibility to work on shift schedules (including overnight, weekend and public holidays)
• Must have completed the COVID-19 vaccinations and comply with Airport Authority requirements for entering airport restricted area.

Please click here for application.