Full-Time
Corporate Travel Consultant
Kwun Tong Area
薪酬：
薪酬可議
空缺數目：
4
刊登日期：
職責*
As a Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You’ll Do
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Workings hours will be HKT - 8 AM - 5 PM or 9 AM - 6 PM
This role requires consultant to work from our office in Hong Kong from Monday to Friday (5 Days Onsite). Consultants should be flexible to work on Public Holidays
What You’ll Do
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Workings hours will be HKT - 8 AM - 5 PM or 9 AM - 6 PM
This role requires consultant to work from our office in Hong Kong from Monday to Friday (5 Days Onsite). Consultants should be flexible to work on Public Holidays
要求*
What We’re Looking For
Minimum 3 years of proven experience in travel industry TMC/Agency
Proficient in English- Verbal & written skills
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Sabre is preferred)
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Understanding in international travel requirements and destination knowledge is must
Understand customers’ needs to propose best alternatives in terms of pricing/routing
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
Minimum 3 years of proven experience in travel industry TMC/Agency
Proficient in English- Verbal & written skills
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Sabre is preferred)
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Understanding in international travel requirements and destination knowledge is must
Understand customers’ needs to propose best alternatives in terms of pricing/routing
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
關於公司
公司簡介*
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
牌照號碼：
352145
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