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Certificate Course for Outbound Tour Escorts

Certificate Course for Outbound Tour Escorts
 

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Offline Enrolment: Course Prospectus and Course Enrolment Form

Introduction

With a view to maintaining a high standard of service within the outbound travel industry, the TIC has decided that tour escorts leading outbound tours must hold a valid Tour Escort Pass.

A Certificate Course for Outbound Tour Escorts has been designed to teach basic tour-escorting skills and to assist candidates in preparing for the Certificate Examination.

 

Entry requirements

1.    17 years old or above; 
2.    Secondary school graduates [Note] or equivalent or above (Nationally or internationally recognised academic verification shall be required for non-local academic qualifications); and 
3.    Holders of the Hong Kong Permanent Identity Card, or holders of the Hong Kong Identity Card who are not subject to any condition of stay (For non-permanent residents, both the original and photocopy of the Document of Identity for Visa Purposes or passport must be produced for verification.)

Note:
Definition of "secondary school graduates":    

  • Completion of Form 5 or Year 11 under the old secondary education system (5-2-3 education system) of Hong Kong or the British-style education system; or 
  • Completion of Senior Secondary 3 or the 12th Grade under the new secondary education system (3-3-4 education system) of Hong Kong or the US-style education system.

 

    Target participants

    People who intend to become tour escorts and escort guides.

     

    Course Contents

    Part I

    • Basic requirements of tour escort
    • Roles and duties of a tour escort
    • Effective skills in escorting a tour group

    Part II

    • Departure and arrival information
    • Travel Industry Compensation Fund, Package Tour Accident Contingency Fund Scheme and levy / General information on travel insurance / Important information
    • Basic principles and effective skills in handling crisis / How to deal with tour group members with uncontrollable emotions or abnormal behaviours
    • Handling of unexpected events / Observation and case study on crisis handling
    • Case study / group discussion
    • Role play

    Part III

    • Basic first aid knowledge
    • Tips on healthy travel

     

      Duration

      Total: 29.5 hours

      Part 1: 8 hours
      Part 2: 18.5 hours
      Part 3: 3 hours

       

      Venue

      TIC Training Centre

       

      Enrolment limit

      24

       

      Fees

      The course and examination fees are as follows:

      Travel agency staff Non-travel agency staff
      HK$1,875 HK$2,500

       

       

      Medium

      Cantonese supplemented with English terms

       

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